A lot of opportunity for learning and growth.Work with an extraordinary team of smart, fun, and highly motivated people.We are the oldest and largest bitcoin payment processor in the world.Experience in program/project management.Experience with command-line tools and various CRMs (Zendesk, Passfort).Prior crypto or payments industry experience. Results-oriented, strong attention to detail.Fast learner with an innate ability to work in a fast-paced, constantly evolving environment.Skilled writer and speaker with experience communicating to all levels of an organization.Experience with customer onboarding and KYC/due diligence process.2+ years of experience in customer success/account management or equivalent skillset.Collaborate with Compliance and Product teams to further data-driven changes to the onboarding process in order to enhance the experience.Monitor issues, analyze and identify trends based on customer feedback.Collaborate with BitPay's Compliance team to ensure procedures are up to date, negotiating where possible to ensure the client experience is prioritized while adhering to regulatory requirements.Develop and maintain customer training documentation.Educate customers on BitPay's payment processing product.Deliver a best-in-class customer onboarding experience while adhering to work guidelines, policies, and regulations.You will be working very closely with our Compliance, Support, Engineering, and Product teams. This is a client-facing role in which you will be responsible for driving the onboarding process and ensuring that our customers are educated on how our products work at the same time as getting the KYC process finalized. The ideal candidate for this role is a creative, problem-solving individual who is passionate about solving one of the most complex issues in the cryptocurrency ecosystem: integrating technology and compliance. Regulatory compliance is a key attribute of BitPay's technology, and the person in this role would be central to our mission. BitPay, Inc., founded in 2011, is the world’s leading blockchain (cryptocurrency) payments company, serving industry-leading merchants on six continents by providing a seamless, secure cryptocurrency payments experience.Īt BitPay, we are changing the way the world thinks about money and finance everyday.
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